Main support address
For accounts, login and common questions, write to [email protected]; this is DHKVIP Help's main address
- Account issues: [email protected]
- Payment reference: [email protected]
- Security report: [email protected]
DHKVIP Support and contact information
Email is the easiest way to get DHKVIP Support, whether from Dhaka or another district; with accurate information the reply comes quickly
Download the DHKVIP App View login guide
DHKVIP Contact email address
If you provide the correct email, the process is faster; in the subject line, include user ID, device and time
What to write
User name, phone model and issue in one line; if Dhaka or Chattogram, include it
What not to send
Never send passwords; if there is a screenshot, provide only a single clear image
Tips for quick responses
If you have a bKash, Nagad or Rocket reference, please include it
DHKVIP Help response time
Most emails are answered within 12 hours; complex cases may take 24 hours
Account
Usually 6-12 hours for login issues; provide a screenshot
Payment
Usually include a 12-hour bKash or Nagad reference
Security
Usually 24 hours; send suspicious messages immediately
App
APK, install and update questions; responses within 12 hours
Easy steps to send DHKVIP Support
Write by following these 4 steps; follow-ups decrease
- Describe problem in one line
- Provide user ID and time
- Mention the device you are using
- Include bKash, Nagad or Rocket if available
Other contact methods
Email is the main path, but the app and login pages also have links
DHKVIP App support
See the app page for APK install, update and permission settings
App guideDHKVIP Login guide
If you forget the password or OTP is blocked, there is a small guide on the login page
Open loginHelp center checklist
Check once before sending mail; the task will finish in 30 seconds
- Issue in subject line
- Do not send multiple messages
- Use Bengali or simple English
- Check if the phone number is correct
If the correct information is provided, DHKVIP Support will quickly respond and the answer will come by email
Install the app, then get help
Using the DHKVIP App makes contact easier; run the APK on an Android phone and then send the Support email
Download the APK now